Transition process activities and team efficacy of flight attendants

• Service standard communication should be considered as a key influential variable in determining flight team behavior.
• Job satisfaction can contribute to transition team activities in a dynamic team.
• Transition team activities are a major challenge for the team efficacy of flight teams.
• The development of shared leadership should be considered in flight teams.

The research goals of this study were to investigate how transition process activities among flight attendants affect team efficacy. We distributed a total of 600 questionnaires to flight teams in an airline company, which yielded a usable response of 275 fully completed questionnaires in the end. The research model and the hypotheses were tested using a structural equation modeling approach.Our findings suggest that transition team activities have emerged as an important asset in team efficacy; moreover, increasing flight attendants' job satisfaction should be a priority for airline companies. Second, communication between flight attendants requires not just the delivery of information but also receipt and comprehension of the knowledge interchange, third, the development of shared leadership should be concerned in flight teams.