An integrated approach to evaluation and planning of best practices

This paper develops a new integrated evaluation and planning approach for implementing a given set of best practices in a prioritized and phased manner. The best practices are implemented for achieving lower-level business unit objectives and higher-level strategic goals of an organization. With a multiattribute decision making algorithm under the balanced scorecard (BSC) framework, a new evaluation model is developed to effectively measure the relationship between lower-level objectives and higher-level goals, and to give each best practice a relative priority value. A new adjustment method is also developed to address potential biases in the self-assessment process at the business unit level. The evaluation model enables the prioritization and implementation planning of best practices in terms of their importance and achievability from the viewpoints of the organization, four BSC strategic perspectives, individual business units, and the overall implementation planning zone. An empirical study is conducted to demonstrate the applicability and effectiveness of the integrated evaluation and planning approach.

► An integrated BSC and MADM framework for evaluating the relative contribution of best practices.
► A formal method for measuring the relationship between two-level objectives.
► An adjustment method for addressing potential biases in self-assessments.
► An integrated planning process for the phased implementation of best practices.
► An empirical study with a large and diverse set of best practices.