Prisoners' perceptions of correctional officers' behavior in English and Dutch prisons

► We examine how prisoners perceive correctional officers' behavior in English and Dutch prisons. ► Substantial differences in staff-prisoner relations are observed in these countries. ► In England staff-prisoner relations are more detached and staff is unresponsive. ► In Dutch prisons staff is perceived as helpful and fair. ► Developments in penal policy are not necessarily mirrored in the practice of prisons.