An investigation into the role of IT integration, relationship predictability and routinization in interfirm relationships: From the structuration perspective

►This study draws on the structuration perspective to explore several missing links between IT integration and firm performance. ► We find that firms should integrate their IT with customer firms to improve the predictability of their business relationships, which in turn promoting relationship reciprocity and stability. ► Although predictability positively affects reciprocity and stability, more routinized interactions with customers reduce such positive effects. ► Increases in reciprocity and stability lead to better firm performance derived from a given interfirm relationship.