Que faire de la compassion au travail ? La réflexivité stratégique des avocats à l'audience

The article explores the way in which professionals who are exposed to people's testimonies of suffering manage to integrate compassion into their work. Research has shown how compassion is a problematic emotion for such professionals, and has identified the forms of reflexivity that they employ to handle the tensions that such feelings arouse. By examining legal work - in particular the practices of lawyers in a criminal trial where a large number of victims are present - the article makes a new contribution to the study of compassion in the workplace. It identifies the normative repertoire which lawyers use to construct an appropriate attitude towards victims and analyses how, within the framework of strategic reflexivity, lawyers mobilise this repertoire to suit the particular interests they are representing at the trial.