Innovative Interfaces' Electronic Resources Management System: A Survey on the State of Implementation and Usage

This paper presents the results of a survey on Innovative Interfaces' Electronic Resource Management System (III's ERM). The authors distributed the survey to III ERM users through LISTSERVS in November 2009 and received sixty-one responses. The survey contained seventeen questions that focused on three themes: satisfaction with implementation, impact on workflow, and impact on patrons. The results indicated that difficulty with implementation caused some dissatisfaction with staff workflow, although a majority of informants indicated that III's ERM improved staff workflow to some degree. The major benefits of III's ERM were listed in terms of the product's impact on patrons.