Finding Known Journal Articles: Comparing a Citation Linker to an A-to-Z List

OpenURL links provide access to full-text articles from citation databases; however, end users who have found citations outside of library databases must find the full text of their journal articles another way. Many OpenURL link resolvers offer a citation finder service which allows the end user to search for specific known items at the article level. This paper studies the usability of the “citation linker” search from Ex Libris' SFX®. Twenty-one volunteers tested finding known journal articles using both a standard A-to-Z list and SFX' citation linker search. The researchers compare results from the two search interfaces, document the problems found, recommend which interface makes the best default search interface, and suggest improvements to the citation linker interface.