کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
11004990 1482461 2019 13 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
What do Airbnb users care about? An analysis of online review comments
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری استراتژی و مدیریت استراتژیک
پیش نمایش صفحه اول مقاله
What do Airbnb users care about? An analysis of online review comments
چکیده انگلیسی
This study investigates the attributes that influence Airbnb users' experiences by analysing a “big data” set of online review comments through the process of text mining and sentiment analysis. Findings reveal that Airbnb users tend to evaluate their experience based on a frame of reference derived from past hotel stays. Three key attributes identified in the data include 'location', 'amenities' and 'host'. Surprisingly, 'price' is not identified as a key influencer. The analysis suggests a positivity bias in Airbnb users' comments while negative sentiments are mostly caused by 'noise'. This research offers an alternative approach and more coherent understanding of the Airbnb experience. Methodologically, it contributes by illustrating how big data can be used and visually interpreted in tourism and hospitality studies.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: International Journal of Hospitality Management - Volume 76, Part A, January 2019, Pages 58-70
نویسندگان
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