Counteracting workplace ostracism in hospitality with psychological empowerment

- This study examines the effect of workplace ostracism on hospitality employees' self-esteem.
- Effects on extra-role customer service are also explored.
- Partial least squares (PLS) estimation method was employed to test the hypotheses and to analyze the mediation and moderation effects involved.
- 340 workers volunteered to participate in the study and completed and returned the survey.
- Findings underscore the relevance of empowering hospitality employees to counteract work-related problems, such as workplace ostracism.