A Profile Outline of Higher Education E-Tutoring Programs for the Digital-Native Student – Literature Review

In today's digital literacy society, education is facing challenges that emphasize the need to reconsider the traditional paper-pencil methods of instruction. Thus, e-tutoring programs have the potential to enhance students’ academic achievement through counselling and learning-supporting activities. The present paper examines the results of the literature research (i.e. systematic review) related to e-tutoring in higher education, aiming to outline a profile for the higher education e-tutoring programs. Also, we aim to identify the Service-Learning related features of the e-tutoring programs found in the literature. The purpose of this study is to aid instructors designing friendly and more effective e-tutoring programs, well-suited for the digital-native student.