Integration of Web 2.0 Tools in to Non-formal Learning Practices: A Case Study of IBM

This research identified the specific benefits of online collaboration tools, and explored how their usage has been appropriated by employee volunteers for their practice of volunteering and how they influenced the process of their meaning-making. By doing so, it raised an awareness of the digital tools that provide collections of traits through which individuals can get involved in non-formal learning practices by having digital interactions with others.