Convenience or Nuisance?: The ‘WhatsApp’ Dilemma

WhatsApp sends real-time messages and is one of the world's most popular communication applications in the 21st century. While this study extends the current knowledge on the use of WhatsApp, it also highlights the challenges of WhatsApp use by young people. The purpose of this study is to examine the domestication of WhatsApp among young people, specifically the undergraduates at Universiti Brunei Darussalam. Results showed how young people perceive WhatsApp as a ‘convenient’ communication application in their everyday lives. Some of the critical issues arising from the use of WhatsApp included distractions and exposure to unregulated messages or information.