Analysis and Evaluation of the World's Top Hospital Portals from the Perspective of Internet-based Knowledge Management Model Retrieved from K-ACT Model

Nowadays, hospital portals play an important role in the development of health services. One of the successful processes in providing services such as health portals is using knowledge management to exploit the full potential of this area. This study aims to assess and analyze the three dimensions of knowledge creation, knowledge transfer and knowledge accessibility in the top 50 hospital portals around the globe from the perspective of knowledge management.The study intended to assess and analyze the three dimensions of knowledge creation, knowledge transfer and knowledge accessibility in the top 50 hospital portals around the globe from the perspective of knowledge management. In the next phase, the collected data were ranked and entered into the SPSS software. To answer research questions, Kruskal-Wallis (due to the small size of the samples) and Mann–Whitney tests were used for analysis and paired comparisons, respectively.Results of the analysis show a significant difference among the three mechanisms of knowledge creation, knowledge accessibility, and knowledge transfer in the different portals on the continents. The paired comparisons revealed that North America had a higher average than the four other continents, whereas this average did not yield any significant difference among the four continents.On the other hand, mechanisms of the second key factor “knowledge accessibility” in the entire hospital portals show a great difference between the portals on different continents (P value <0.05). The paired comparisons also show that there was no meaningful relation between the continents Oceania and Asia.Furthermore, the mechanism of “knowledge transfer” suggests a significant difference between the continents (Pvalue< .05).Although the paired comparisons of the hospital portals did not reveal any significant difference among the three continents of Oceania, America and Europe (Pvalue> .05), a significant difference between Asia and Africa was highlighted in this respect. Perhaps the reasons behind these differences in the knowledge management mechanisms among the different continents are most probably due to structural and infrastructural, network and internet equipment, hygienic, and filtering problems particularly in the social networks in Asia and Africa.