Determinant Factors of Disruptive Technology – Case Study of Web-based Airplane Ticket Selling

Nowadays, airplane is a common transportation. There are so much airplane enterprises turn up to accommodate people. In case of there are many enterprises in airplane industry, local services called tour& travel taking roles for telling to the people so that they could buy a seat of their desire airplane.Today, the services for directing people to choose and book an airplane ticket could be done also via internet, the result from technological development. Almost all of airplane enterprises provide this services. People then may choose either to go to the local tour& travel shop or get their own via internet in buying airplane tickets. There are so much factors will determine the possibilities of customers in choosing services for buying ticket and it will become the objective of this research, determine factors that influence the shaping of disruptive technology in web-based ticket selling.The research methodology that the author use is quantitative statistics by using numeric calculation based on questionnaire and then uses it to find the correlation and significance level between independent and dependent variables. By using the methodology mentioned above, the authors found that web-based ticket selling is a threat to local tour& travel shops in Bandung. Web-based is a present technology which is overtake the existing market created by local tour& travel shops. The author also found that ease of access is the main factor affect disruptive technology in web-based airplane ticket selling case.