Delivering Best Value for Design and Build (D&B) Projects through Integrated Process Improvements Solution

In the Design and Build (D&B) projects, there is an urge to implement an ‘integrated management approach’ as a solution to contractors’ poor service performances. Integration is the merging of different disciplines with different goals into a cohesive and mutually supporting concept. The objectives of this paper are: to investigate the concept of integration for D&B projects; and to establish the integrated elements (social and technical) for D&B projects. Empirical research was undertaken based on six case studies to public and private projects in Malaysia. The findings suggest that value management and constructability are viable to be implemented technically whilst, partnering promotes quality of life among the D&B project participants. Finally, a conceptual framework of an integrated process improvement solution is proposed to deliver the best value for D&B projects in Malaysia.