Patient Satisfaction with Access to 1Malaysia Clinic

Patient satisfaction is a valid indicator for measurement of service quality. Patients’ judgment is important because dissatisfaction hint the opportunities for improvement. We evaluated the relationship between satisfaction of patients and service quality in two 1Malaysia Clinics in Selangor, Malaysia. A correlational study was carried out using the SERVQUAL questionnaire. The respondent in this study was 194 patients who visited 1Malaysia Clinics in Selangor, Malaysia. The findings indicated that there was a negative, significant relationship between the two variables (r=-0.230, n=194, p<0.05). The results of the correlation indicate that the higher the service quality is associated with lower patient satisfaction.