کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
1119497 1488471 2013 16 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Modeling Service Quality in Hospital as a Second Order Factor, Thailand
موضوعات مرتبط
علوم انسانی و اجتماعی علوم انسانی و هنر هنر و علوم انسانی (عمومی)
پیش نمایش صفحه اول مقاله
Modeling Service Quality in Hospital as a Second Order Factor, Thailand
چکیده انگلیسی
The objective of the research was to examine the service quality in Thabo Crown Prince Hospital, Nongkhai province. Given the literature review, a model proposed the service quality which was identified as a one-dimensional construct consisting of five components such as reliability, tangible, response, cost, and empathy. Using a survey design, data were collected via questionnaires interviewing 455 samples. They included the patients of hospitals in Nongkhai province. The author argued that the second-order factor structure for the service quality was significantly supported. This suggested that patients evaluated the healthcare service quality on five basic dimensions, but they also viewed overall service quality as a higher order factor that captured a meaning common to all dimensions. The managerial implications are discussed.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Procedia - Social and Behavioral Sciences - Volume 88, 10 October 2013, Pages 118-133
نویسندگان
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