The Dimensions of Technostress among Academic Librarians

This paper examines the level of technostress among academic librarians in the Malaysian public universities. The highly automated workplace environment causes technostress to become a common phenomenon among academic librarians. Based on related technostress theories, five dimensions of technostress were determined. A total of 162 academic librarians from nine public universities of West Malaysia were chosen as respondents for this study. A cross-sectional survey was carried out and data were collected using online self-administered survey. The results of the descriptive analysis indicate that, in general, the academic librarians experienced moderate level of technostress in their workplace. With regards to the technostress dimensions, the respondents were found to experience high level of techno-uncertainty and moderate level of techno-overload and techno-complexity. The findings, however, show that the respondents were only experiencing minimum level of techno-invasion and techno-insecurity.