The Effectiveness of Feedback using Video Recording as A Potential Teaching Method in Communication and Counselling Among Pharmacy Students

Fourth year pharmacy UKM students will be selected and randomised into three groups, verbal feedback (verbal group), video feedback (video group) or no feedback (control group) for the counselling session. All students will receive a standardised case scenario for the counselling purposes and facilitators (pharmacy lecturers) will assess the students’ communication and counselling skills based on a validated standardised assessment form. Similar exercise will be repeated after 1 month and comparative analysis will be conducted to identify differences between the techniques in relation to students’ communication and counselling skills.