Exploring Malaysian Mall Manager's KSAOs

In Malaysia, property managers are required to enrol with The Malaysia Board of Valuer and Estate Agent to get their licenses. However disagreements between the licensed and unlicensed property managers reap in the mass me dia, particularly in prominent areas such as technical knowledge, skills, attitude and abilities which contribute to the performance of the shoppi ng mall management. These prompt the aspiration to determine the list of competencies that are crucial for the Malaysian shopping mall managers. This article outlines the knowledge, skills, abilities and others characteristics which are essential by mall managers based on the existing literature. Forty five variables are identified and validated by subject matter expert of five practicing shopping mall managers. The response rate of 45.5% is a mix of the results of self-administered postal and face to face surveys carried out. Internal consistency analysis is conducted to confirm the validity of survey instrument. Exploratory factor analysis and internal consistency analysis are conducted to recover and determine the reliability of the constructs. Thirteen items are omitted, leaving three main constructs i.e. knowledge, skills and conscientiousness. The values of Cr onbach's alpha for each construct are 0.780, 0.971 and 0.944 respectively. We wish this paper will initiate new understandings on the essential competencies required by Malaysian Shopping Mall Managers.