Quality Assurance in Higher Education Institutions Using Strategic Information Systems

Quality assurance is a holistic approach covering all the processes in a higher education institution, in order to serve the students and other stakeholders in expected quality standards. The success of a quality assurance system depends on the support of the management. Hence, quality assurance should also cover the strategic management, process management and measuring-monitoring system which interact with each other for enabling the institutions to improve its processes. Furthermore, information systems should be implemented to integrate the quality assurance system with management processes for enhancing the overall success, and to produce assessable information about quality assurance system. In this study, a quality assurance framework supported by strategic information system is proposed for higher education institutions. The proposed strategic information system also integrates the strategic management, process management and monitoring-measuring systems as well as takes into consideration international, national and regional external factors.