Access and Accessibility Audit in Commercial Complex: Effectiveness in Respect to People with Disabilities (PWDs)

Physical barriers may restrict people with disabilities (PWDs) movement in building. This study identifies the effectiveness of accessibility in commercial complex in the state of Selangor Malaysia. Data were collected from semi structured interviews with four groups of respondents with different type of disability and on-site access audit. The finding reveals it is mandatory requirements to provide user friendly accessibility within and outside buildings as there are weaknesses found such as poor thought out solution, poor quality materials, limited guidelines and weak enforcement by the relevant authorities. Future directions highlighted could be a benchmark for PWDs building industry in developing a user friendly and accessible building environment in commercial complex.