کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
1124146 | 1488543 | 2011 | 11 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
Level of Service Method for Brazilian Toll Plazas
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موضوعات مرتبط
علوم انسانی و اجتماعی
علوم انسانی و هنر
هنر و علوم انسانی (عمومی)
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چکیده انگلیسی
This paper proposes a method for analyzing level of service of toll plazas. Toll plazas scenarios were developed and evaluated through a qualitative research by toll plaza users from different Brazilian states, and by technical staff from regulating agencies and from the concessionaires responsible for toll plazas operation. The results indicate that queue length at toll booths has a strong influence on the quality of service of toll plazas as perceived by all groups. A level of service classification for toll plazas is proposed, relating the quality perceived by the different groups to the average queue length at toll booths.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Procedia - Social and Behavioral Sciences - Volume 16, 2011, Pages 120-130
Journal: Procedia - Social and Behavioral Sciences - Volume 16, 2011, Pages 120-130