Stepping Up the Ladder: Competence Development through Workplace Learning Among Employees of Small Tourism Enterprises

This study aims to investigate workplace learning modes that contribute towards the competence development of employees in the context of small tourism enterprises. The study employs a mixed method approach conducted in two phases that are run concurrently. Stratified random sampling technique was used to select the desired samples from small tourism enterprises (STEs). The data obtained will then be analyzed using suitable statistics. The findings of this study reveal the competence development process, learning modes that contribute towards competence development, the types of competences developed and the factors that facilitate workplace learning.