A New Approach for the Development of Services for Industrial Product-Service Systems

Cars and machines are developed today based on a selection of specific parameters fulfilling the requirements of targeted customers. However, this approach is not commonly adopted in service engineering. Therefore, this research approach aims to systematically develop a series of service parameters to enhance the effectiveness of industrial service systems for establishing new services. As proposed a combination of these parameters shall fulfill any demand resulting from the requirements analysis. Consequently services can be systematically designed with a tool box of parameters. Furthermore, previously designed services can have demanded adjustment to match the requirements of the new services, based on a reselection of the design parameters.