Innovative Services for Customized, Availability-oriented Business Models for the Capital Goods Industry

Manufacturers of capital goods are subject to high requirements regarding availability and productivity. Services give manufacturers the opportunity to expand technical products and to fulfill all customer requirements. Solution concepts that consist of a union of technical products and services are called Product-Service Systems (PSS). For the realization of PSS, the capital goods manufacturer (PSS-provider) must collaborate with each participant of his extended value-added network. The extended value-added network consists of members of the development, production and service. This cooperation and complete interconnection with each participant provides the foundation of the development and offer of availability-oriented business models. This paper presents an approach for PSS which enables innovative services for the extended value-added network and for the customers in order to realize customized, availability-oriented business models. The approach is based on three sub-goals. First, development of PSS and customized, availability-oriented business models. This goal is presented in the paper. Second, development of smart components for collecting and processing of service relevant data. Third, design and configuration of an information management platform to provide and exchange service relevant data.