Exploring the Key Enabling Role of Digital Technologies for PSS Offerings

The adoption of digital technologies has been identified as crucial for manufacturers moving to service-based business [18], [27] and [28]. However, it is not clear how technological improvement are central to develop key capabilities for business and service innovation [1]. This paper aims at filling this gap, focusing on the following aspects: 1) the key capabilities enabled by digital technologies to support servitization transformation; 2) the relationship between each specific value proposition and those capabilities. To ground our findings on extant research, we adopt the classification provided by [19], and we refer to three strategies, namely equipment suppliers, availability providers and performance providers.