Crisis Situations in Engineering Product Development: A TRIZ Based Approach

Crisis situations are special situations during the development process. They are characterized by time and handling pressure. Therefore, it is necessary to identify and apply a methodical problem solving approach to overcome these situations. Due to their prescriptive character, problem solving approaches reduce the problem identification time and increase the efficiency of crisis management. The goal of this research is to identify methods which are able to support the crisis management process successfully. Therefore, a literature-based analysis of developing methods, especially TRIZ is conducted. Regarding the main steps of problem solving, evaluation criteria are identified and considered. This bases on standardized method descriptions and is evaluated by criteria regarding training effort, usability, time, quality of solutions, required resources, and effort for application by 12 TRIZ users and experts. Result of this research is a situation specific approach for crises. The evaluated methods are clustered considering the main steps of problem solving. Results indicate that TRIZ methods support especially the idea generation process with structured and detailed approaches.