Who Realizes a PSS?: An Organizational Framework for PSS Development

In manufacturing, Product-Service Systems (PSS) that create value by coupling a physical product and a service have been attracting attention. According to this background, many researchers have proposed PSS development methods that provide guidance on HOW TO realize a PSS. However, difficulties still remain with regard to constructing an organization for PSS development; i.e., answering the question, WHO realizes a PSS? In order to clarify problems with regard to constructing the organization, this paper proposes an organizational framework for PSS development. Based on this framework, this paper points outsome research challenges with regard to constructing the organization for PSS development, and then, introducing the PSS development methods that can address these challenges.