An Approach to Reveal Starting Points for PSS Design Support with Dynamic Models

The concept of product-service systems (PSS) combines classical products with additional services. Consequences are, e.g. due to a strong customer integration, various challenges with dynamic, behavioral and uncertainty aspects. This publication clarifies the importance of these aspects by a literature review. Existing approaches to model and cope with dynamic are revealed and assigned to a structural PSS model. This model is based on an e-bike sharing system and highlights important domains for PSS development. Different starting points for dynamic modeling are discussed in the PSS model to support PSS developers in the selection of a sufficient dynamic model.