Processes for the Introduction of the Maintenance Service Support System

The Maintenance Service Support System (MS3) is under development within an industry transfer project. The industry transfer partner is a medium-sized German machine tool manufacturer that is providing maintenance services for its machines. MS3 will support the staff of maintenance departments in service planning and delivery of maintenance services via comprehensive information provision and active support of human-machine interaction.MS3 uses process models of maintenance services as input. Although a substantial effort is required to generate the first process model, the further process models (i.e. for other machines or maintenance processes) can be derived much more easily. This paper is concerned with the future processes of implementing MS3 in maintenance departments. These processes are complex and individual for each company. Therefore, a systematic approach is essential to reduce the effort to the necessary minimum. In this paper, these processes will be illustrated and an estimation of efforts will be provided.