Human Role in Industrial Installed Base Information Gathering

Manual data gathering and data quality in industrial context have been, to some extent, discussed in the existing literature. The focus has been on companies’ own staff as data collectors. In the case of industrial companies, own staff might often be the only resource that can be harnessed to data gathering. However, this does not always hold true, and hence exploring also other alternatives is worthwhile. We have identified four data collector groups that can possibly be involved in the manual data gathering process, namely own staff, customers, equipment users and other parties. This paper explores the characteristics of the identified groups as potential data gatherers and provides our insights on how manual installed base information gathering utilizing multiple data collector groups could be approached.