کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
2641759 1137766 2012 10 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Communication Skills Training to Address Disruptive Physician Behavior
موضوعات مرتبط
علوم پزشکی و سلامت پرستاری و مشاغل بهداشتی پرستاری
پیش نمایش صفحه اول مقاله
Communication Skills Training to Address Disruptive Physician Behavior
چکیده انگلیسی
Disruptive behavior among health care providers has been linked to negative patient outcomes. High-stress areas, including the perioperative setting, are especially prone to this behavior. The purpose of this study was to develop, implement, and evaluate an educational communication skills intervention aimed at increasing the perceived self-efficacy of perioperative nurses to address disruptive physician behavior. Seventeen perioperative nurses participated in a two-day communication skills program presented by a certified Crucial Conversations trainer. By using paired t test analysis, I found that there was a statistically significant increase in total mean self-efficacy scores immediately after the intervention and four weeks after the intervention. In addition, four weeks after the intervention, participants reported the ability to address disruptive physician behavior 71% of the time. The results of this study suggest that one intervention strategy to address the serious threat of disruptive physician behavior to patient safety is to educate nurses in communication skills.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: AORN Journal - Volume 95, Issue 5, May 2012, Pages 602-611
نویسندگان
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