How reliable is cloudsourcing? A review of articles in the technical media 2005–11

A review of articles in the technical media between 2005 and 3Q 2011 disclosed reports on 49 outages involving 20 cloudsourcing providers. Several of these were major events. Many caused difficulties for user-organisations’ staff. Some caused lengthy suspension of services by user-organisations to their customers. A number of them involved irretrievable loss of data. Many user-organisations have failed to risk-assess their use of cloudsourcing, and are exposing their businesses to unmanaged risks.