کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
475421 699305 2008 10 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
An approximation manpower planning model for after-sales field service support
موضوعات مرتبط
مهندسی و علوم پایه مهندسی کامپیوتر علوم کامپیوتر (عمومی)
پیش نمایش صفحه اول مقاله
An approximation manpower planning model for after-sales field service support
چکیده انگلیسی

Manpower planning is a key part of after-sales field service support with a service guarantee. Accurate field travel distance approximation presents a good opportunity to lower the manpower level. By explicitly considering the uncertainties, a state-dependent travel distance approximation model is presented and used to find the optimized manpower solution. A simulation model is developed to study the relationship between staffing level, travel distance, and percentage of customers serviced on time. Numerical results show that the proposed travel distance approximation model performs much better than the classical “square root law” and other models in the literature.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Computers & Operations Research - Volume 35, Issue 11, November 2008, Pages 3479–3488
نویسندگان
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