The gravity multiple server location problem

Models for locating facilities and service providers to serve a set of demand points are proposed. The number of facilities is unknown, however, there is a given number of servers to be distributed among the facilities. Each facility acts as an M/M/k queuing system. The objective function is the minimization of the combined travel time and the waiting time at the facility for all customers. The distribution of demand among the facilities is governed by the gravity rule. Two models are proposed: a stationary one and an interactive one. In the stationary model it is assumed that customers do not consider the waiting time at the facility in their facility selection decision. In the interactive model we assume that customers know the expected waiting time at the facility and consider it in their facility selection decision. The interactive model is more complicated because the allocation of the demand among the facilities depends on the demand itself. The models are analyzed and three heuristic solution algorithms are proposed. The algorithms were tested on a set of problems with up to 1000 demand points and 20 servers.