کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
477832 | 1446205 | 2007 | 15 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
Balancing staffing and switching costs in a service center with flexible servers
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موضوعات مرتبط
مهندسی و علوم پایه
مهندسی کامپیوتر
علوم کامپیوتر (عمومی)
پیش نمایش صفحه اول مقاله
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چکیده انگلیسی
In this paper, we study the problem of balancing staffing and switching costs in a service center with multiple types of customers and time-dependent service demand. We assume that servers are flexible and can be switched from serving one type of customers to another. The objective is to minimize the total staffing and switching costs subject to service level constraints. Column generation heuristics are developed based on a formulation from the perspective of servers. Computational experiments show that the heuristics perform well. Furthermore, an extension of the model is presented for the situation where there is a penalty if some of the service requests are not covered (satisfied).
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: European Journal of Operational Research - Volume 177, Issue 2, 1 March 2007, Pages 924–938
Journal: European Journal of Operational Research - Volume 177, Issue 2, 1 March 2007, Pages 924–938
نویسندگان
Rajan Batta, Oded Berman, Qian Wang,