The BMAP/PH/N retrial queue with Markovian flow of breakdowns

We consider a multi-server retrial queue with the Batch Markovian Arrival Process (BMAP). The servers are identical and independent of each other. The service time distribution of a customer by a server is of the phase (PH) type. If a group of primary calls meets idle servers the primary calls occupy the corresponding number of servers. If the number of idle servers is insufficient the rest of calls go to the orbit of unlimited size and repeat their attempts to get service after exponential amount of time independently of each other. Busy servers are subject to breakdowns and repairs. The common flow of breakdowns is the MAP. An event of this flow causes a failure of any busy server with equal probability. When a server fails the repair period starts immediately. This period has PH type distribution and does not depend on the repair time of other broken-down servers and the service time of customers occupying the working servers. A customer whose service was interrupted goes to the orbit with some probability and leaves the system with the supplementary probability. We derive the ergodicity condition and calculate the stationary distribution and the main performance characteristics of the system. Illustrative numerical examples are presented.