Perceive Efficacy of Alteration in Outsources Parts Repair System upon Performance: Case Study at Powerplant Maintenance Center

This paper aimed to assess the impact of change on outsources repair parts system upon PPM in terms of operation excellence, customer intimacy, and decision making. Data required has been gathered from two sources. The first one is a questionnaire answers from the selected research sample. The other one is the quantitative data collected from information system and production planning record. SPSS program used to examine the collected information. This study revealed that the modification on outsources parts repair system has a positive effect on PPM in all study aspect: performance excellence, customer intimacy and decision-making. Moreover, the study exposed the improvement in parts turnaround time. Besides, an increase of parts repair quality has been noticed.