Business Continuity Management (BCM) Applied to Transpetro's National Operational Control Center - CNCO

TRANSPETRO (Petrobras Transporte S.A.) undertakes oil, products, ethanol, biofuels, and natural gas pipeline transportation and storage activities. It is in charge of more than 14,000 kilometers of pipelines - among oil and gas pipelines - which interconnect all Brazilian regions and supply the country's most remote points.Currently, TRANSPETRO, through its National Operational Control Center (CNCO), undertakes the operations and monitoring of more than 91% of liquid transportation pipelines and distribution lines and 100% of natural gas pipelines for the Brazilian state company, PETROBRAS, and private companies.The centralization of TRANSPETRO's pipelines and terminals operations, started by 2002 with the creation of its Control Center, which uses SCADA technology, changed substantially the way the company operates its pipelines. This decision required a very large cultural change and breaking of paradigms.In addition to requirements for better operational reliability, which involves SCADA Technology and its supporting infrastructure (Electric, Air-conditioning, Fire Detection and Extinguishing, etc), it were also introduced reliability requirements in processes management of the operation and human reliability. In this context, the CNCO is part of the triad of Reliability, covering the segments of the operational, technological and human process.Considering this context, the present work will describe the Program for Business Continuity Management (BCM), which is now being implemented in TRANSPETRO. Methodology and guidelines established for Managing Business Continuity and Incident Response (Crisis Management), focusing on CNCO, using as a ‘benchmark’ the BSI 2231-3[1].As a result of the BCM program on the CNCO, will be presented some evidence such as: the benefits arising from the implementation of the Business Impact Analysis (BIA); Qualitative Risk Assessment, based at the FRAAP methodology and a sample of the system used to evaluate the level of maturity (stages) of the implementation of the program, considering as benchmark BSI-2231-3 (BSI PAS 56) Examples of the various documents that make up the BCM will be showed.It will also be presented, a summary of the SCADA architecture, and, as an example, the process of assessing the level of maturity of the model Maintenance Management and Administration applied to SCADA Technology, based on heuristic model, developed by professionals responsible for SCADA, as one of the solutions that can be used, among others, to ensure business continuity.