The Enterprise AID Methodology: Application

Enterprise AID - assessment, improvement, and design - is a methodology for the design and deployment of performance measurement systems (PMSs) able to address specific problems of specific enterprises pursuing any or all of enterprise assessment, improvement, or design. It features two successive phases respectively invoking its design and deployment capabilities, and it represents designers’ inductively generated response to what they perceive as a gap between capabilities needed to support contemporary enterprises and those offered by contemporary PMSs. This paper describes a prototype application of the methodology centered on a university research center and presents generalized lessons learned from that effort, including the importance of consensus on problem statement definition, recognition of the need to realistically limit the number of measures within a PMS, and others.