Best-practice Piloting of Integrated Social Media Analysis Solution for E-Participation in Cities

Goal definitions and developments are challenging in large-scale projects, because of the different expertise and skills of the stakeholders. Development often fails its intended goal because of misunderstandings and unclear definitions and descriptions during the planning phase. The paper describes a novel approach to collecting requirements and defining development plans by provisioning a guideline which informs what has to be done, when and in what form. The User Case Requirement Analysis model was applied in the large-scale European project FUPOL during the development of a Social Media Analysis System. Based on this a successful task-based evaluation could be performed that shows the benefit of the model and the software.