Impact of Time Management for IT Services Management

In order to proactively respond to the rapidly changing IT environment, companies consider leveraging IT outsourcing which requests internal information systems maintenance to the external IT service provider. Since the main objectives of IT outsourcing is IT cost reduction with acceptable service quality, IT service provider should manage resource utilization accurately and enhance IT skill of the employees simultaneously. In this study, the impact of time management unit from month to hour is presented for the company which was spun off from the internal IT support division of traditional company. The culture change from cost-center to profit-center organizations has been made due to the change of mind-set of time. In addition, resource utilization, employee training period, work-life balance can be increased. In order to connect these impact and IT productivity, integration time management system to ITMS system will be planned.