A Study of the Connected Smart Worker's Techno-stress

This study aimed to figure out the effects of ‘technostress’ and ‘work continuity after daily work’ on ‘job satisfaction’ and the influence of ‘factors easing stress’ through empirical research by taking ‘work-life conflict’ of connected smart workers who have emerged as a typical employment type in the 21st century hyper-connected environment as a parameter. For this, research hypotheses were set based on previous studies, and causal relations among the variables were empirically verified. In terms of the samples of this study, a questionnaire survey was conducted against office workers who use new and emergent technologies such as smartphone, mobile computing and SNS. Then, the results from the analysis of empirical data were interpreted. This study investigated technostress which may result from the use of new technologies even after work and during holidays (e.g., using smartphone, checking emails or continuing work through a messenger after working hours’), its influence on job satisfaction and work-life conflict.