Melco Crown Entertainment, Macao, China: the ERP Supply Chain Case of a Post-Implementation Process

Melco Crown Entertainment® (MCE), developer and owner of the casino gaming resort facilities of Altira Macau®, City of Dreams® and Mocha Clubs®, decided to centralize a number of operations in these three properties through a centralized ERP in April 2010. The Supply Chain (SC) department was the first target. Yet, a number of difficulties occurred due to organizational changes under this post-implementation phase. This current research paper aims to determine what issues, complications and challenges occurred after its implementation. In order to establish the level of agreement by the three staff levels, a questionnaire was developed regarding the major drawbacks of the project. As a result, some recommendations are given to MCE to achieve a smooth operational change in the near future.