Analysis of Challenges for Improvements on Process Management in the Perception of Professionals Acting in a Pension Fund in Brazil

This work was performed in a pension fund as part of the construction of a method for evaluating the performance improvements of business processes, whose goal is to raise the vision of the future perceived by professionals working in the organization to check the “desirable” status and make gap analysis in relation to academic studies on the subject, based on reference article of Rosemann, Indulska, et al., which analyzed current issues and future challenges on modeling processes using three groups: academics, practitioners and professional tool vendors. It is hoped that this paper will contribute in three ways: aligning the future vision of the organization with the academic vision for improving their business processes, providing feedback to strategic process in relation to the pillars of Process Management and improving self-knowledge about their organizational vision of future in the area of process improvement.