ICT Infrastructure Created to Support CertiBPM Project and Training Program

BPM implementation and effects are strongly connected with continuous improvement processes strategies, successful recipes followed by modern organizations to gain those capabilities that are needed to innovate, reenergize performances and deliver the value in accordance with the market demands. In addition; BPM makes organization agile course corrections, embeds Six Sigma quality and reduce cumulative costs across the value chain. It is recognized that BPM in practice is most challenged in the Implementing Level focus on the role of information technology and human resources play in developing the soft assets required to execute the business process. BPM performance is related to employees’ knowledge in BPM (basic and advanced) that could be developed through training programs. The main ideas debates in the paper are: a brief description of the CertiBPM training program developed as an innovative product on the market; description of the ICT collaborative environment created for the CertiBPM project.