A Study to Evaluate the Effectiveness of Simulation based Decision Support System in ERP Implementation in SMEs

ERP system implementation is a challenging process and small medium enterprises (SMEs) face considerable challenges in implementing ERP system due to their limited resources and IT infrastructure. Still, due to their benefits, ERP systems are becoming an integral part of SMEs. This study evaluates the role simulation based modelling can play in assisting SMEs in ERP implementation. The key informants representing diverse backgrounds are interviewed to collected data. The findings of the research show that Key participants supported the idea of incorporating simulation based model during the implementation process since a simulation based approach make more sense since it will allow the implementation team to observe the implementation process and the role played by factors which are essential for the success of the implementation. Also, simulation model can also be useful in developing and analyzing different implementation strategies, predict efforts and resources needed for ERP implementation, which in turn can facilitate decision makers in adopting a ERP system or not.