A Web & Mobile City Maintenance Reporting Solution

In an era marked by the growing dominance of mobile computing, the systematic use of a smartphone or tablet to perform daily life tasks creates new business opportunities and drives innovation and redesign of organizations traditional work methods. With recent technological advances, space emerges for civic-oriented systems, in which citizens can promote the growth of their community through small acts of citizenship in favor of the community, allowing local management authorities to save human and financial resources. Urban problems solving is one of those areas, and the arrival of mobile technologies has revolutionized the way citizens report non-emergency situations to the responsible authorities for the local community, providing ideal conditions for the local government to respond quickly and effectively.This paper describes a proposed solution for a system capable of reporting and managing notifications of non-urgent urban situations, to foster the active participation of citizens in the community. The solution allows citizens to report a particular set of problems via a Web browser or mobile device, in a location based environment, and documenting the submitted reports with any type of multimedia information, added with the capability of automatically identify and underline the most usual problems spotted in images.