Participation and Technology: Perception and Public Expectations about the Use of ICTs in Museums

The perception and expectations about the use of ICT in museums are the goal of this study. Four themes (attractions, deficiencies, uses and expectations) regarding the museum-visiting experience and ICT were tackled. The survey was based on a pool of 115 persons. The results of the visitors’ perceptions and expectations present a complex image of chiaroscuros. The use of ICT, as part of the visiting experience, does not seem to have reached a degree of maturity and to be of significant relevance for the visitors, but accepted within a traditional conception of what a museum is.